TERMS OF
SERVICE

  1. Introduction:

    Welcome to ATO STUDIO.
    The following Terms of Service are important to ensure an excellent experience for both you and us. Please read them carefully.

  2. Service Description:

    We offer a variety of nail art and gel manicure services, including gel polish, BIAB, Gel-X extension, gel extension, and removals. Each service is performed with attention to detail, using high-quality products.

  3. Appointment and Cancellation Policy:

    To schedule, you must use the booking form on our website. To cancel or reschedule, you can do so through the link sent with the booking confirmation email. In case of no-show or cancellation with less than 2 hours notice, the full amount of the booking will be charged, and in case of late cancellation, with less than 24 hours notice, 50% of the booking value will be charged. Exceptions apply. If the no-show or late cancellation fee is not paid, a new booking cannot be made.

    We always give 10 minute tolerance for delays. If you are more than 10 minutes late, service’s changes my occur or your appointment might be cancelled.

    We ask you to always inform us if you’re late, otherwise, after 10 minutes of delay, you’re appointment will be cancelled and considered as a no show.

  4. Pricing and Payment Policy:

    The prices of our services are listed alongside each service in the booking system. The price of each nail art level varies depending on the design: level 1 (1-10€), level 2 (11-20€), level 3 (21-30€) and level 4 (31-40€). We accept payments with cash, mbway, revolut and paypal. Prices may change, but we will communicate any changes in advance via email and social media.

  5. Privacy Policy:

    We respect your privacy. Personal information collected is only used to provide and improve our services. We do not share your information with others, except as necessary to provide the service. You can see more details in our Privacy Policy section.

  6. Essential Care to Keep Your Gel Nails Healthy and Beautiful:

    Gel nails are an excellent option to keep your nails always beautiful and stylish. However, to ensure their durability and health, it is important to follow some practices:

    Avoid Abrasive Use: Use nails carefully. Avoid opening cans or removing labels with your nails to prevent breaking damage or chipping.
    Hydration is Key: Keep your hands and cuticles hydrated. Use moisturizing cream and cuticle oil regularly to maintain hydration.
    Wear Gloves for Household Tasks: Cleaning chemicals can damage the gel. Wear gloves when handling these products.

    Be Careful with Water: Hot water for large periods of time can affect gel nails. Try to limit exposure during long baths, swimming, or dishwashing.
    Do Not Bite or Pull Off the Nails: Biting or pulling gel off can damage your natural nails. If you need a repair, go to a professional.

    Regular Maintenance: Do your nails maintenance regularly at the salon to keep their appearance and health.

    Professional Removal: Never remove gel nails at home. Removals should be done by a professional to avoid damaging the natural nail.

  7. Liability Statements:

    While we take all precautions to ensure a safe service in accordance with all standards and good sanitary practices, using safe and widely used products in the industry, we are not responsible for possible health problems arising from the services, including allergies or nail damage. We are not responsible for damage or falls after 7 days of service, we always advise following the care in the previous item.

  8. Refund and Service Guarantee Policy:

    If you are not satisfied with the service, you should communicate this during the session, before leaving the store. After leaving the studio, we offer a 7-day guarantee in case of technical failure on the part of our artists. We are not responsible for damages caused by clients, so respective repairs will be charged. In case of repairs, please contact us within 7 days to discuss possible corrections or refunds. After 7 days, any type of repair will be charged.

  9. Client Behavior:

    We expect all clients to maintain respectful behavior inside the studio. We reserve the right to refuse service to anyone who demonstrates inappropriate behavior.

  10. Modifications to the Terms of Service:

    These terms may be updated periodically. Changes will take effect immediately upon posting on our website. When changes occur, recurring clients will be notified via email.

  11. Applicable Legislation and Dispute Resolution:

    These terms are governed by Portuguese Republic laws. Any dispute will be resolved first through mediation and, if necessary, legally.

  12. Contact and Communication:

  13. For any questions or comments about these Terms of Service, please contact us at hello@atostudio.pt or Instagram DM.